Question 1

How long does it take to craft my order?

Accepted Answer

All of our pendants are custom-made for our customers and require approximately 3 weeks for production.You can track the progress of your order every step of the way, from production to shipping, by clicking here: Order StatusWe provide regular updates via email and appreciate your patience while we craft your piece of jewelry.Your order will ship with tracking, insurance and signature confirmation for safe and secure delivery.

Question 2

Can I cancel or change my order after placing it?

Accepted Answer

You have a 1-hour window to request a cancellation or modification after placing your order. After this period, your order will be in production and cannot be changed or cancelled, as each piece is custom-made. Click here to view our Cancellation Policy

Question 3

Do you offer rush production?

Accepted Answer

We do not offer expedited production.Each piece of jewelry goes through the same process to ensure exceptional craftsmanship and attention to detail.Quality takes time! ✨

Question 4

Track my order

Accepted Answer

You can track the progress of your order every step of the way, from production to shipping, by clicking here: Order StatusTo track an order that has been shipped, please go to our tracking page: Track my order

Question 5

Is your jewelry made of real gold?

Accepted Answer

Yes. All of our pendants are crafted in America from real solid gold, using only the highest-quality materials.Each pendant is certified by a professional jeweller and delivered with a Certificate of Authenticity, guaranteeing its purity.

Question 6

Do your pendants come with a chain?

Accepted Answer

Chains are optional and can be added to your order.Choose from 16, 18, or 20-inch lengths, or select the "pendant only" option if you prefer to use your own chain.You can purchase a chain separately from our Chains Collection.*Chains match the pendant's gold purity selected

Question 7

Chains Sizing Guide

Accepted Answer

Chains Sizing Guide

Question 8

Can I shower with my pendant?

Accepted Answer

Yes!Solid gold is water-resistant, but we recommend removing your jewelry before showering or swimming to avoid contact with chemicals (shampoo, chlorine, etc...)

Question 9

Does your white gold jewelry have rhodium plating?

Accepted Answer

Yes! All White gold pendants are rhodium-plated to enhance their shine and durability.Due to the Rhodium finish and additional work required for white gold, this option is priced slightly higher.

Question 10

What is the difference between 14K and 18K?

Accepted Answer

Both 14K and 18K gold are excellent choices for fine jewelry, offering durability and timeless beauty. The difference comes down to purity, color, and luxury.14K Gold ✔ The perfect balance of strength and elegance✔ Subtle, refined gold tone 18K Gold ✔ Richer and warmer color✔ Higher purity for a more luxurious feel✔ The best choice for intricate designs and exceptional craftsmanship

Question 11

What is your Return / Exchange policy?

Accepted Answer

Returns & ExchangesWe offer a flexible 14-day hassle-free exchange policy ensuring you find the perfect piece. You can exchange your purchase unworn and in its original condition, for a different item of equal value or a store credit. Exchange is limited to one (1) pendant per order. Production time may apply for exchanged items.Click here to view our: Return & Exchange PolicyOrder & Refund & PolicyAt Johnny Saint Studio, each pendant is individually crafted and custom-made. Due to the personalized nature of our products, we do not accept refunds or cancellations once production has started.You may cancel your order within one (1) hour of purchase by contacting us via email.After this period, your order moves into production and can no longer be cancelled.

Question 12

How will my order be shipped?

Accepted Answer

We ship all orders with:✔ Free domestic Shipping✔ Tracking number (provided via email)✔ Insurance coverage✔ Signature confirmation upon delivery for safe deliveryYou can track the progress of your order every step of the way, from production to shipping, by clicking here: Order Status

Question 13

What happens if I’m not present during delivery ?

Accepted Answer

If you’re not present during delivery, the carrier will attempt delivery again the following business day. If you’re unavailable a second time, they will leave a delivery notice with instructions so you can securely pick up your package at your local post office at your convenience.

Question 14

Do you accept returns or exchanges?

Accepted Answer

Returns & ExchangesWe offer a flexible 14-day hassle-free exchange policy ensuring you find the perfect piece. You can exchange your purchase unworn and in its original condition, for a different item of equal value or a store credit. Exchange is limited to one (1) pendant per order. Production time may apply for exchanged items.Click here to view our: Return & Exchange Policy

Question 15

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, and Shop Pay (Buy Now, Pay Later) for layaway payments.

Question 16

Can I pay in installments?

Accepted Answer

Buy Now, Pay Later with Shop PayWe offer Shop Pay financing, allowing you to split your payment into up to 12-months installments. You can select the Shop Pay option during checkout.

Question 17

Do you charge taxes?

Accepted Answer

If applicable, sales tax is automatically applied at checkout based on your shipping location.

Question 18

How can I contact you?

Accepted Answer

We are happy to help! You can reach us at:📧 Email: johnnysaintstudio@gmail.comOr message us through the contact form below if you have any question.Contact form

Question 19

Do you have a storefront?

Accepted Answer

We do not have a physical store and operate exclusively online to provide the best prices and personalized service to our customers.

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